Esmokeyshack offers an industry standard 14 day warranty on all electronic cigarettes starter kits and accessories excluding consumables such as e-liquid and cartridges. All sales are final, refunds are issued only for orders that have not been shipped out.  If you find that your product is defective within this time period please follow the steps below to ensure that the problem is resolved in a timely manner, as we want the customer to have the best possible experience.    

1. Please refer to my Tips and Suggestions section on the website and owner’s manual as this information can help resolve most problems.